| Eligible Customers | Ineligible Customers |
|---|---|
| Minimum age of 18 years | Unemployed without a spouse / partner in full time employment |
| 3 years UK address history | Temporary positions / agency workers |
| Own personal bank account from which a Direct Debit can be taken | Unregistered child-minders |
| Employed, working 16 hours minimum per week, on a permanent contract | Foster carers without a spouse in full time employment |
| Self–employed working a minimum of 16 hours per week | Full Time Students (other than trainee nurses/doctors) |
| Retired person (this includes early retirement) | Supply teacher without permanent contract to specific school |
| A person on disability allowance, for which they can provide proof | Purchases of goods and/or services for business use |
| Student nurse or doctor | |
| If unemployed they can apply as a “House Person”, providing they have a cohabitating spouse/partner who can provide employment details |
Payments will begin one month after the goods have been delivered.
Customers are able to change their payment date once they have received their welcome documents.
Yes, customers can make additional payments at any time free of charge.
Yes, please refer your customer to our Customer Service team to discuss this in further detail
The quickest and easiest way for customers to view their balance is by managing their account online using https://my.novunapersonalfinance.co.uk
If your customer has any queries regarding managing their agreement please refer them to our Customer Experience Team.
| Phone Number | Query Types | Opening Hours |
|---|---|---|
| 0344 375 5515 | Authorisations Referred Applications; Code 10 Applications General enquiries | Mon-Fri 08:45-21:00 Sat 08:45-18:00 Sun 10:00-18:00 Bank Hols 09:00-18:00 |
| Phone Number | Opening Hours | Address |
|---|---|---|
| 0344 375 5500 | Mon-Fri 09:00-18:00 Sat-Sun 08:00-14:30 | 2 Apex View, Leeds, LS11 9BH |
